It’s difficult to stand out as a business in most sectors, but the restaurant industry in particular is one of the most competitive. With close to 70% of new restaurants going out of business in their first three to five years, finding and keeping a loyal customer base is an important step that restaurant managers…
Category Archives: Training and development
In every industry change is a normal factor and it’s no secret that the hospitality industry is always evolving. For your business to stay competitive you need to cater to these changes and make yourself more appealing to your customers. Staying on top of the latest hospitality trends ensures that you’re always relevant – showing…
With summer approaching, the need for effective seasonal workers is at all-time high. During these seasonal peaks temporary staff are often thrown in at the deep end and without effective staff training, are more likely to sink than swim – which can only hurt the business. However, before developing your training strategy, you need to…
In a previous blog post we mentioned ten inspiring hospitality leaders and influencers that are helping to shape the future of the hospitality industry. We had such an amazing response that we decided to share even more of the leaders that are helping keep the community up-to-date with the latest trends, news and hospitality insights….
The summer holidays are fast approaching and odds are you have some fun in the sun planned – and you’re not the only one. A higher demand in services results in hospitality businesses needing more staff to cater for the needs of their customers. However, these staff only need to fill the gap temporarily. This…
Social media can often feel overwhelming and at time like you’re being inundated with noise. For hotel managers, or any hospitality manager, it can often feel like all that’s out there are influencers who care more about getting the perfect photo of a travel spot, rather than providing content which is truly useful for you….
Management isn’t easy. It’s a demanding but crucial role in any industry, especially when it comes to hospitality. We know that sometimes it can feel overwhelming. As if you’re constantly spinning plates and juggling different tasks to keep your level of service high. However, it doesn’t have to be this way. Surrounding yourself with a…
Whether you’re a seasoned bartender, or a newcomer looking to level up your knowledge, there’s always more to learn! A great way to find inspiration and keep up-to-date on trends, is by following the right social media accounts. With Instagram in particular, there’s a diverse and rich group of bartenders shaking things up. We’ve got…
Microlearning is a form of short, focused training that’s usually no more than 5-10 minutes. Typically designed for skill-based understanding and learning, microlearning is a perfect strategy for hospitality training in particular. It’s a learner-centric form of training, delivered predominantly in videos, audio, infographics, etc. Here’s 5 ways microlearning can supercharge your hospitality training: 1….
If you’ve asked yourself this question, don’t worry, you’re not alone. Gauging the effectiveness of your hospitality training and whether or not your staff are learning, is the make or break of any learning management system (LMS). We’ve laid out five key points to help you discover and track the progress of your staff, and…