There’s perhaps never been a better time to fully embrace the benefits of collaboration and inclusion when it comes to overcoming training challenges. Diversity, whether it is present in social groups or commercial enterprises, truly opens us up to different perspectives and raises a broader range of useful questions. It offers the opportunity to consider…
Category Archives: Innform
First impressions count, and when it comes to the hotel and hospitality industry, it’s in your interest to ensure that your front of house team has the skills to provide the best impression of your establishment. You’ve probably found while hiring that some folks are naturals – well presented, great with people and able to…
Since Innform LMS began helping companies with their online training, we have been made to feel right at home within industries that have for many years cultivated many inspiring businesses, customer experiences and workforces. We feel proud to have partnered with some of the most innovative customer-centric companies, and built some special relationships in the…
In today’s hospitality industry, we’re seeing a rapid transformation in the way businesses such as hotels, restaurants and cafes are being run. Economic factors, multi-generational workforces and technology, like an LMS platform, all have their part to play, and to stay ahead in a competitive market, managers, and owner-operators need to ensure that their employees…
If you’re doing it right, your hospitality business should look like a pretty diverse workplace when it comes to your staff. It’s in your interest, since the services you provide to your clients will likely be pretty diverse, as will your clients themselves. Diversity can mean all sorts of things but there’s one specific aspect…
What’s the one thing about your hospitality business that has the potential to put you streets ahead of the competition? Your location perhaps? Your price point? Well, while those things are important, it’s neither of those. It’s actually your customer service. The type of welcome and service you offer your guests or customers is pretty…
If you’ve already adopted a learning and development strategy for your company via a LMS, then congratulations – you’ve already taken the most crucial step toward improving your operations. We’re all aware that globally, the hospitality industry is growing rapidly, but of course that means that so’s the competition. Training your staff online through elearning…
Here’s a quick task for you: think back to your last holiday, cafe visit, or perhaps a recent meal out with friends. Chances are that you can think of at least one instance where good service – or bad service for that matter – made an impact on your dinner, hotel stay, or cup of…
Creating Winning Hospitality Teams Let’s talk teamwork today – because as everyone in the hospitality industry knows – it’s right up there on the list of things to nurture when it comes to a successful business. Building a great team is tough in any industry, but the hospitality industry can be particularly tricky with all…
Micro Learning: What’s The Deal? The hospitality industry is full of buzzwords, and sometimes, sifting through the jargon to make sense of it all isn’t easy. However, you might have noticed that when it comes to online hospitality training via LMS, ‘micro learning’ pops up regularly. It’s not a fad, but actually an incredibly useful…