In today’s hospitality industry, we’re seeing a rapid transformation in the way businesses such as hotels, restaurants and cafes are being run. Economic factors, multi-generational workforces and technology, like an LMS platform, all have their part to play, and to stay ahead in a competitive market, managers, and owner-operators need to ensure that their employees…
If you’re doing it right, your hospitality business should look like a pretty diverse workplace when it comes to your staff. It’s in your interest, since the services you provide to your clients will likely be pretty diverse, as will your clients themselves. Diversity can mean all sorts of things but there’s one specific aspect…
What’s the one thing about your hospitality business that has the potential to put you streets ahead of the competition? Your location perhaps? Your price point? Well, while those things are important, it’s neither of those. It’s actually your customer service. The type of welcome and service you offer your guests or customers is pretty…
If you’ve already adopted a learning and development strategy for your company via a LMS, then congratulations – you’ve already taken the most crucial step toward improving your operations. We’re all aware that globally, the hospitality industry is growing rapidly, but of course that means that so’s the competition. Training your staff online through elearning…
Here’s a quick task for you: think back to your last holiday, cafe visit, or perhaps a recent meal out with friends. Chances are that you can think of at least one instance where good service – or bad service for that matter – made an impact on your dinner, hotel stay, or cup of…
Creating Winning Hospitality Teams Let’s talk teamwork today – because as everyone in the hospitality industry knows – it’s right up there on the list of things to nurture when it comes to a successful business. Building a great team is tough in any industry, but the hospitality industry can be particularly tricky with all…
Micro Learning: What’s The Deal? The hospitality industry is full of buzzwords, and sometimes, sifting through the jargon to make sense of it all isn’t easy. However, you might have noticed that when it comes to online hospitality training via LMS, ‘micro learning’ pops up regularly. It’s not a fad, but actually an incredibly useful…
Moving With The Times: The Online Learning Transformation Taking effective steps toward digital learning should be part and parcel of your hospitality business plan. From personal banking and bill-paying, to shopping and dating, our modern lives are increasingly becoming an online affair. With most of us now spending a decent chunk of our day online…
Working Together In The Hospitality Industry Achieving great things is generally a team effort. As the saying goes, ‘no man (or woman) is an island’, and when it comes to the hospitality industry, we’re sure you’re aware working together is crucial. Setting goals for top-level customer service is one thing, but everyone needs to be…
Your Online Training: How’s your LMS faring? There are plenty of benefits to implementing online training for your hospitality business. With the right LMS provider, you can really improve the way you get things done as a business and it’s a no-brainer that skilled staff with confidence in their work enjoy their jobs more. Maybe…